When will my order ship?
Each order is carefully prepared before shipping. Since many of our products are handcrafted, orders are typically processed within 5–15 business days.
Once your order has been shipped, you'll receive a confirmation email with tracking information.
How long does shipping take?
Shipping times vary depending on your location.
Most U.S. customers receive their orders within 7–15 business days after shipment.
Please note that processing time and shipping time are separate. During holidays or peak seasons, delivery may take slightly longer.
Do you offer free shipping?
Yes!
We offer FREE shipping on all U.S. orders over $49.
Shipping costs for orders under $49 will be calculated automatically at checkout.
Are your products made in Japan?
Yes.
Many of our wind chimes and home décor pieces are authentically made in Japan, inspired by traditional Japanese craftsmanship and designed to bring peace and beauty into everyday life.
The country of origin is listed on each product page whenever applicable.
Can I use the wind chimes outdoors?
Yes.
Our glass furin and cast iron wind chimes are water-resistant and designed for outdoor enjoyment.
To help preserve their beauty, we recommend bringing them indoors during severe weather such as heavy snow, hurricanes, or strong storms.
What payment methods do you accept?
We accept all major credit and debit cards, including:
- Visa
- Mastercard
- American Express
- Discover
We also accept Shop Pay, Apple Pay, Google Pay, PayPal, and other secure payment methods available at checkout.
Can I return my order?
Yes.
We offer a 30-day return policy for eligible items.
To qualify for a return, your item must:
- Be returned within 30 days of delivery
- Be unused, in its original condition, and in its original packaging
- Include proof of purchase
To start a return, please contact us at:
If your request is approved, we'll provide return instructions and the return address.
Please note:
Personalized or custom-made products are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or you receive the wrong item.
What if my item arrives damaged?
Please inspect your package as soon as it arrives.
If your order is damaged, defective, or you received the wrong item, contact us immediately at:
We'll work with you to resolve the issue as quickly as possible.
How long does it take to receive a refund?
Once we receive and inspect your returned item, we'll notify you of the refund status.
If approved, your refund will be issued to your original payment method within 10 business days.
Depending on your bank or credit card provider, it may take a few additional business days for the refund to appear.
Still have questions?
We're always happy to help.
We'll get back to you as soon as possible.